A listener can notice something the production team needs to hear: an engaging interview, an unclear announcement or a technical interruption. Useful feedback describes the experience precisely enough for the team to understand it and decide what to do next.
Identify the programme and the moment
Include the programme name, date and approximate time. If you were listening online, mention that too. A station may have several people working across a day, so “the interview earlier” can be difficult to locate.
Describe what you heard before explaining your reaction. For example, say that the event venue was difficult to hear, then ask whether it can be repeated or shared in writing. This gives the team a concrete issue to investigate.
Separate preference from accuracy
It is reasonable to prefer a different music mix or a longer discussion. Explain that as a listening preference rather than claiming everyone shares it. Give an example of the kind of programme element you would enjoy.
If you believe a factual statement was wrong, identify the statement and provide a reliable reference where possible. Make clear if you are unsure. A careful correction request helps the station distinguish a checkable issue from a disagreement about an opinion.
Recognise what worked
Positive feedback can be specific too. Explain which question helped you understand the guest, which local subject deserved attention or which part of the programme you would like to hear developed. That detail is more useful than a rating without an explanation.
Keep your message focused and give the team time to respond. Avoid including someone else’s private information in a public comment when a direct enquiry would be more appropriate.
Use the Intsetse FM contact page for your message. The programme schedule can help you identify the show, while our online listening guide covers basic playback checks.
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